STUDIO POLICIES – REFUNDS – ORDER CANCELLATION – PAYMENT METHODS
DUE TO THE CUSTOM NATURE OF THE PORTRAITS YOUR ARE ORDERING, ONCE THE ORDER HAS BEEN PLACED, THERE IS NO REFUND or CANCELLATION. ANY REQUESTS FOR CANCELLATION OR MODIFICATION MUST BE MADE IN PERSON AT THE STUDIO. YOUR ORDER GOES INTO THE PROCESSING QUEUE IMMEDIATELY UPON PLACING YOUR ORDER. THIS POLICY APPLIES TO ALL ORDERS: (i.e. WEB, IN PERSON AT STUDIO, TELEPHONE ORDERS, Via our THIRD PARTY PROCESSING COMPANY N-Vu and PAYPAL.)
GULF COAST IMAGING STUDIOS IS NOT RESPONSIBLE FOR YOUR ORDER ONCE IT HAS LEFT OUR POSSESSION AND IS IN THE CLIENTS POSSESSION. DAMAGED PRINTS, FROM CLIENT HANDLING , LOSS OR OTHER CIRCUMSTANCES BEYOND OUR CONTROL ARE NOT OUR RESPONSIBILITY.
If you wish to make a payment over the phone, you must first stop by the studio and complete a pre-authorization form. We will NO LONGER accept phone payments without this form, signed by the cardholder being on file at the studio. NO EXCEPTIONS.
Failure to read this policy statement does not exempt you from the policy.
We will still honor our 100% satisfaction guarantee on our work. We will re-print, correct or replace prints damaged in shipping at the studios expense upon notification. (Damaged, faulty or wrong prints must be returned to the studio, with shipping materials for inspection.)